Helpbench · Compare
Helpbench vs HelpSite
Both will write your help centre for you. Here is how the published offers differ, so you can pick the one that fits. Prices and features checked on 1 November 2026 from each provider's website.
| Helpbench | HelpSite | |
|---|---|---|
| Published price | £495 one-off build (up to 15 articles), or £299 a month (Starter) or £499 a month (Growth). GBP, no VAT added. | One-time build: pilot projects typically $750 to $3,750 depending on scope, each including the first year on HelpSite. Optional upkeep: Essential $400 a month, Growth $800 a month, Managed custom. Software alone from $49 a month ($490 a year). USD. |
| What's included | Help articles with annotated screenshots of your own product, written from your top support questions; changelog watch and screenshot refresh on monthly plans. | Discovery call, category structure and article list for you to approve, sample articles first, then the full build published in HelpSite; handoff and training. Larger packages add migration, internal SOPs and an AI chatbot. |
| How much writing | One-off: up to 15 articles. Starter: up to 15 in month one, then up to 6 new or updated a month. Growth: up to 30, then up to 15 a month. | Launch: up to 20 articles. KB Rescue: up to 50. Complete Knowledge System: up to 100 (counts are a guide). Upkeep: up to 4 or 12 article updates a month. |
| Help-centre software | None included. We deliver into the help tool you already use (Intercom, Zendesk, Help Scout, Notion, GitBook and the like) or as a static help site. | HelpSite knowledge-base software is included for the first year. You can use another platform instead, with the project discounted. |
| Turnaround | 3 free articles within 5 working days. Growth: within 3 working days. | 2 to 6 weeks for a build, depending on package. |
| Free option | 3 free articles from your top questions, yours to keep. Free help-centre grader. | 14-day free trial of the software, no card needed. Limited pilot spots at 50% off in exchange for feedback and a short case study. |
| Cancelling and refunds | Monthly plans are rolling; cancel before the next billing date. No separate money-back promise; your legal rights are not affected. | Upkeep plans are optional and monthly. Not stated beyond that on the service page. |
Choose HelpSite if
- You want the software, hosting and writing from one supplier
- You need 50 to 100 articles, internal SOPs or migration from scattered docs
- You want an AI chatbot set up on your help centre
- You want discovery calls and team interviews before writing
Choose Helpbench if
- You already have a help tool (Intercom, Zendesk, Help Scout, Notion and the like) and want to keep it
- You want annotated screenshots of your own product in every article
- You want ongoing updates from £299 a month with screenshot refresh
- You want a fixed price on the page and 3 free articles first
Not sure what your help centre needs? Run the free grader for a score out of 100, or see Helpbench pricing.
Questions
Is Helpbench cheaper than HelpSite?
On published prices, Helpbench costs £299 to £499 a month or £495 one-off. HelpSite: One-time build: pilot projects typically $750 to $3,750 depending on scope, each including the first year on HelpSite. Optional upkeep: Essential $400 a month, Growth $800 a month, Managed custom. Software alone from $49 a month ($490 a year). USD. The services differ in scope and currency, so compare what you need rather than the headline number.
When is HelpSite the better choice?
You want the software, hosting and writing from one supplier. You need 50 to 100 articles, internal SOPs or migration from scattered docs. You want an AI chatbot set up on your help centre. You want discovery calls and team interviews before writing.
When were these prices checked?
On 1 November 2026, from the providers' own websites. Prices change, so check their sites before you decide.
Sources: https://www.helpsite.com/done-for-you · https://www.helpsite.com/pricing. HelpSite is a trademark of its owner; Helpbench is not connected with it. Spotted something out of date? Email [email protected] and we will fix it.