Paste your help centre address. In about 30 seconds you get a score out of 100, with the missing topics, broken links, stale articles and search and structure gaps we found.
No sign-up. Public pages only; we follow your robots.txt. 5 checks an hour per connection.
Ten topics most software help centres need, from getting started to cancelling and refunds. We look at your article titles, links and sitemap.
Up to 24 links inside your help centre, checked for "page not found" and server errors.
Update dates from the articles we read and from your sitemap. Anything not updated for over 12 months counts as stale.
A search box, clear categories, one heading per article, descriptions, breadcrumbs, structured data, a sitemap and mobile settings.
Four things, each scored out of 25: whether common help topics are covered (getting started, sign-in, billing, cancelling, team members, integrations, troubleshooting, security, settings and contacting support), broken internal links, articles not updated for over 12 months, and search and structure (search box, categories, headings, descriptions, breadcrumbs, structured data and sitemap).
Your help centre home page, up to 12 articles, your robots.txt and sitemap, and up to 24 internal links. It reads public pages only, follows your robots.txt, and does not log in or fill in forms.
Some sites block automated checks, some help centres build pages with JavaScript that the grader cannot see, and many articles show no update date. Where we cannot tell, we leave that area out of the score rather than guess.
Yes, with no sign-up and no email needed. To stop misuse, each connection can run 5 checks an hour.
Nothing, unless you want help. Helpbench can write and keep your articles up to date: £495 for a one-off build, or from £299 a month. See pricing, or start with 3 free articles.